Parking Mobility 4+

Happy until I read terms and conditions

I was very happy to find out that I was going to be able to denounce those idiots parking illegally on disabled spot BUT then I read the terms and conditions in order to use the app and I decided it was too risky as you agree to:
release, discharge, defend, indemnify and hold harmless Access Empowerment, its parents, subsidiaries, officers, directors, employees and agents, assigns, sponsors and supporting artists, licensors and suppliers from and against any claims, actions or demands, liabilities and settlements, including, without limitation, legal and accounting fees, related to or arising out of your use in any way of the App, including any User Content (defined below) that you provide and any violations of this Agreement for which you are responsible. Access Empowerment will provide you with prompt notice of any such claim, suit or proceeding and reasonably cooperate with you, at your expense, in your defense of any such claim, suit or proceeding.

Great concept

Great concept for an app that would help people with mobility issues. However, unless the police department in the area you are in participates, it is just risking confrontation and violence from the owner of the vehicle you are trying to report. (Testament to the sad state of humanity, not the developers)

After loading the app, I checked it out a bit then spoke to my local sheriff’s office (friend of mine) about the possibility of them participating. That was when I decided to just delete the app. He said I would be better taking quick video from a safe distance and calling them to send someone out.

Developer Response ,

Using the App gathers the data necessary to get your community on board. In short, if you want your community to use it, you have to first.

Great idea, users need education

Love the idea. They really need to explain the process better before you use it. Perhaps I should have read the directions more closely but I was in a hurry to report my first abuse before I had to go to my next appointment.

My report was rejected for a valid reason- I didn’t get a quality photo through the front windshield. Sorry, due to my disability it would be very difficult for me to maneuver around and take a photo of their front windshield. So, due to my disability I cannot meet reporting requirements.

Within my support correspondence I mentioned that the app was rendered useless “to me” for that reason. That doesn’t mean I wouldn’t ask my entire (very large) family and every friend to report disabled parking abuse. I will still ask them to do so even after receiving a scathing response to my email detailing the insufficiencies in my report. Thanks, like I didn’t already feel useless myself because I cannot walk.

Obviously they need a lot of work on customer education and experience. Otherwise, great idea and particularly relevant in a large metropolitan area where abuse is constant and flagrant.

Work on your customer service if you want more stars.