Yelp Guest Manager 12+

No Wait is a tremendous asset to our business. Can't imagine going back to the old days of pencil and paper. Has allowed us to offer reservations, which has been a big hit with customers.

So I thought Yelp Seatme was ok. Not great by far and had a ton of issues that never were fixed, but Guest Manager makes Seatme look like it was made by actual restaurant people. The biggest pain so far after just a couple days is the inability to pick our own table to use when making a new reservation. It just auto assigns and has no selection option. Also it forces you to get a phone number and sometimes you’re just putting a quick reservation in. I get they want everyone’s information but let me make the reservation without it if I so choose. Also, the app should be more customizable. I don’t use half the stuff on the left bar, let me remove it please. Also, taking away the double tap feature to go right to seating a table is a big mistake. Now just to seat someone you have to click 5 times. I need it to be fast. The backend stuff is also a pain, you really have to go in and set it up perfectly or else it effects your whole system.

On top of it all, this was forced on us at 530pm in the middle of dinner, then none of our guests info was in the system. We were able to get 1 years worth of notes but not all of it. For a company all about collecting data I’m shocked they didn’t keep it all. Just not really impressed, it’s like they took the good stuff from Seatme and threw it out and took the bad stuff and added it to a new app that some small slow paced restaurant used and got paid to review and say it’s great.

Have been a faithful customer for almost 5 years. $50-60/month. Had some glitch issues and downtime but overall, it worked well enough for our pub for the price. When Yelp bought them, I knew we were in for it. This week, they revealed to all of us that it would now be $300 a month to justify the new features and stability. When I called to talk, I was patronized and brushed off. They told me I would lose customers; that Yelp/NoWait was the reason I had customers. I canceled. You aren’t going to squeeze this much money out of small businesses. Enjoy your app, but I hope a lot of accounts cancel because this price hike is outrageous. Shame on the bully that is Yelp.