King Soopers 12+

FIXED: Dec 2022 Login Error

UPDATE: After leaving the below review, I received a response from KS/Kroger, and they gave me a case number and asked me to call them to troubleshoot together. I ended up talking to Michelle, and she helped me create a new account and merge it with my old one, and now I am able to use the app again! I am very appreciative that they responded to me and that Michelle took the time to help resolve my issue over the phone. Based on my experience with their support team and also my years of truly pleasant experiences using the app, I, once again, highly recommend it.

For over a week now, I have been unable to use the app. When I attempt to log in, it says “Error There was an error with the sign in process”. I have reached out to KS/Kroger via multiple avenues (multiple chats, support messages, phone), and only in reading others’ recent reviews here have I gathered that it’s not an isolated issue. While I understand it sometimes takes time to resolve issues like this, I am very frustrated about the lack of effective communication about this known issue. I sure hope the app is fixed soon and that this issue doesn’t happen again, as it is negatively impacting my interest in shopping at this grocery store chain.

Developer Response ,

Thanks for review and update! We're happy to hear you are able to access your online account again, via our app and you had a great experience when calling in and troubleshooting this issue with one of our Agents. We're sharing your feedback with our internal teams. Thank you for shopping with us! Happy holidays!❤️

Good if you only need 80% of your order

You should fulfill them yourself then because your distributors don’t seem to have any groceries in stock. If you think this reflects poorly on someone other than you then you are mistaken. And yet despite marking “no substitutions” you still try to get one by me for less than what I ask but still double the unit cost.

Can’t get me eggs, apples, and ground meat on my order. According to customer service they will sell these items anyway even if they don’t have them in the store you’re buying them. This is why I turn off substitutions because it’s more like gambling than grocery shopping. Update: turns out they didn’t want to sell me 3 twelve packs of soda for $12 so they sent me one at $7.99 when the order clearly said no substitutions. Now they’re down to fulfilling 70% of my order. If you really need something then I recommend you go get it yourself because this is not cheaper or easier and delivery will not save you time. Response to developer: trying to advertise non-existent lower priced items in order to switch them with real higher priced ones is called a “bait and switch” and is usually a purposeful feature. I cannot imagine what I will accomplish with King Soopers’ crocodile tears other than waste my time and receive some $10-off coupon that’s somehow impossible to redeem. I have no idea how my item got substituted when my order was marked “no substitutions” but I’m sure whatever it is it was programmed on purpose.

Developer Response ,

We appreciate your reply! Delivery orders are shopped either by third-party shoppers or from our fulfillment center, so they pick items off the shelves based on what you order. If you have any issues with what items the Shoppers choose, substitutes made when you chose, no subs, or pricing concerns, please call us, so we can assist. Thank you!

Needs work on User Flow

So I love the new idea of ordering online and picking up my groceries. Problem with app: 1. Does not allow me to stay logged in. I have to log in each time I use the app. 2. I can’t search for products that I have not previously purchased. Example: I want a whole chicken. How do I search for that? 3. I learned that the pricing is per item, and that includes bananas, etc. So maybe it would be helpful to specify that. If I see a photo Of a bunch of bananas, I’m going to specify “one bunch.” But my order had “one banana!” :-) 4. Coupons: does not automatically add coupons for the products I purchase. That should happen.
Idk, it just seems that a company as big as Kroger’s/King Soopers would produce an intuitive easy-to-use app. It’s clunky at best. It needs to flow with better user interfAce. Simple buttons, just easy. Maybe hire really good designers who understand user-friendly? I will say I spend 2x as much for groceries using the app! My husband says I go crazy online and he’s right. Instead of my weekly $200, I spend upwards of $400 using the app. He’s going crazy with my online shopping. So you guys can surely make your app easier to use so I can spend more money??? 🤗