Salal Credit Union 4+

Why don’t people update their reviews?

Most reviews that exist here are pretty old, and while most of them were valid at the time in my opinion, their arguments are outdated because this app has made major strides ever since its initial release.

I can now say that this app is pretty great and reliable, with a ton of useful customizations and features - much more than other banking apps I have used.

One feature that I love is the widget, which you can see how much you have in each account on a glance without opening the app (devs: please add dark mode support on this!)

If you dig through everything on this app, it’s quite powerful what you can do - almost to the level of desktop functionality.

Developer Response ,

Thanks for updating your review! We’re glad to hear you are finding the app easy to use. We are always working to improve the mobile app experience and add new features. We also appreciate your further feedback re dark mode. Thanks for being a member!

Crashes constantly

Your app made life easier for those slow convert to mobile banking. Then I got used to it. Since your update, I photo the front of the check, then turn check over immediately to the back when suddenly app pop-up says screen closed due to inactivity. Sometimes crashes after first photo. I try multiple times, Argh! Now I’ve had to go back to old school in person and requesting paper copies of my checks upon deposit. I notice in these reviews that it’s not just me in pain since last update, so when are you gonna fix this??????? I’ve been member since GHCU in the 80’s. Am I too old school for SALAL? Lost hours to this mess. Frustrated.

Developer Response ,

We are very sorry to hear about these issues you have had with mobile check deposit and the inconvenience this must have caused you. We have had some known issues with mobile check deposit which have been addressed in our most recent app update. If you find you are still unable to use mobile check deposit, make sure you are using the latest version of the app and your iOS is up-to-date. If you are still experiencing problems, please do contact our full-service call center at 800.562.5515 (9:30am-5:30pm PT).

New update does not work

The latest upgrade to the app is a big step backwards. The snapshot screen to full login hangs every time. It takes a full shutdown and sometimes reinstall of app to get things moving and then it’s rinse-repeat. Please address this issue. Not up to your usual standards.