Club Premier 12+

We transferred points from American Express to book flights with Aeromexico. Then Aeromexico changed our itinerary and was going to have us in Mexico City overnight. Because we booked via Club Premier, only they could help us. They told us we had to update allllll this “security info” and the only way to do that is by downloading this app or emailing it to them. Well, their app conveniently doesn’t work and I’m not sending my personal information to some random unsecure gmail address. It’s a scam to avoid serving customers! We spoke to Alex/Alex twice on the phone and he was RUDE and unhelpful and incompetent. DO NOT WORK WITH CLUB PREMIER.

I second comments previously made by another user. Access to your account is an impossible task. Cancelation and refund (both credit card payment and refund of points)process is archaic (ancient). Its time for Aero Mexico to break their relationship with Club Premier or hire competent staff. Not that Aero Mexico app is any better. For an app in this century after 12 years - It is not ready for consumer use! I am sure there are smart folks in both AM & CP get them on board and fire the rest for the sake of survival in a competitive world. Good luck!

Aeromexico cancelled my flight. On calling them and waiting for hours they tell me they can’t do anything until I update info. What’s the way to update this info? Use this horrible app - only way. This app doesn’t even sign me in! I’m able to sign in online but this just keeps giving error. What a waste of time and energy. I’m never booking Aeromexico again in my entire life. Seriously this is the worst experience.