Handy.com 4+

Book top cleaners & handymen

Handybook, Inc.

    • 4.1 • 27.6K Ratings
    • Free

iPhone Screenshots

Description

Handy is the easiest way to book top-rated home cleaners and handymen, covering over 20 cities in North America, Canada, and the UK. Just tell us what you need and when you need it, then pay securely right from your phone. Manage your bookings on the go, check the progress of your bookings, and rate to help us maintain quality service.

Why Handy?
• Top-rated professionals. Handy professionals are experienced, friendly, background-checked, and insured.
• Next-day availability. Appointments are available 7 days per week.
• The Handy Happiness Guarantee. Your happiness is our goal. If you’re not happy, we’ll work to make it right.
• 24/7 customer service.

Let Handy take care of your home service needs so you can get back to the things you love most!


Handy professionals provide the following services:
• Home cleaning and office cleaning
• Handyman services including hanging pictures and shelves, installing air conditioners, moving help, mounting TVs, interior painting, installing window treatments, and installing knobs and locks
• Plumbing services including drains, faucets, toilets, and garbage disposals
• Electrical services including light fixtures, fans, and outlets

California Pre-Collection Notice: https://www.handy.com/privacy#section5a

What’s New

Version 10.41.2

Minor patches and bug fixes to keep your app stable, speedy, and secure. We always recommend keeping your app updated!

Ratings and Reviews

4.1 out of 5
27.6K Ratings

27.6K Ratings

FionaGrace88 ,

Horrible way to do business

My first appointment was rescheduled due to a pro calling off... one hour before my Appointment. You’re charged $100 of you cancel but if they cancel they just throw u a $10 credit and barely an apology. My first pro was 30 min late and didn’t do half the things I had asked and listed. I couldn’t cancel bc I signed for 6 months and they charge $100 to cancel which is ridiculous. My most recent appointment was a joke. The pro said he showed up and that I never answered. No one rang my doorbell and when he did contact me it was 30 minutes after our scheduled time and I had to leave for work. After going back and forth with customer service for days they finally rescheduled my cleaning. Then they rescheduled AGAIN! Only one hour prior to my appointment. This experience has been nothing short of a headache and constant disappointment. I told them I was done with their cleaners bc it’s too unreliable and i would like to trade for one of their handy men to come fix something for me. They said no and they would only give me
50% of my money back. I am a general manager at a restaurant and I would never dream of treating paying customers like this. I’ve already spent a few hundred dollars and have nothing to show for it but two unsatisfactory cleanings and a ton of rescheduling in their end. To think I was going to have my family sign up! They would have been so upset with me getting locked into this horrible company.

Developer Response ,

Hello there,

Thank you for reaching out and sharing your experience with us. We take all feedback seriously and are always trying to make the Handy Platform better for our customers. We're disappointed to hear about your experience with us. Please reach out to team@handy.com so our team can continue to assist you.

Best,
Jocelyn, Cx Team

Kat_SWG ,

Worst Service I Have Ever Used

Honestly furious with this company’s complete lack of customer service and how they treat their “Pros.” I had a pro I had used several times not show for a cleaning. She communicated with me the day of, and I was fine with rescheduling but then because I tried to do it through the app they charged her a $145 missed cleaning fee (essentially the cost of the service). I was refunded but disgusted with how they treated my pro. She quit the service. Because I had a balance on my account, I rescheduled a cleaning. The new pro didn’t show, and when I reached out to her through the app, she said she had come into contact with someone with COVID (100% the right thing to do). She had notified Handy, but they had never rescheduled or notified me. I reached out to customer service but have not heard back (there is no way to call them, only wait for an email response that never comes). I canceled my plan and requested a refund for the almost $300 in my account through the app and have heard NOTHING. If I wanted to use that balance that was accrued while I had a plan, they are now charging me full price. I am an extremely fair person and wanted the best for myself and the people I’m trusting to do the work, yet Handy treats both its independent contractors and it’s customers HORRIBLY. I have been ghosted by a company that has $300 of my money. I’m at a loss of what to do, but I will continue to try to get that money back no matter what. DO NOT USE THIS APP.

Developer Response ,

Hi there, thank you for your feedback. We're saddened to hear about your recent experience with Handy. We understand that is upsetting. We definitely want to look into your concerns, but was unable to locate your email without knowing your email address or name. We can assure you that an agent will get back to you as soon as they read it. If you choose to send another email, please reference this review. Best, Darla, CX Team

Pooh9 ,

Horrible

If I could give it a zero, I would. I ordered some furniture from Wayfair, had clicked on for someone to install it. It is the handyman service, OK great they’re going to come do it on Christmas, thought that was a little suspicious, but they work on Christmas. 1215 came and my appointment was at 12, I called guys like I’m running late. OK no big deal it’s Christmas. I throw him a bone. 1230 somebody comes are like hey I’m here to install your dresser now, I had two guys coming one for a bed one for a dresser. OK the guys here for the dresser no big deal got to start, he’s like oh I can do both and just get it done in one swoop. I’m like fine that’s great. Cancel the other guy. The guy is going to do the dresser and the bed. Comes at 12:30 does not get done until 630., Tells me he's an alcoholic and wants to know if he could Vape in my house. I’m like no. Then he parks in the wrong driveway and starts screaming at the neighbor, because he is parked in the wrong spot. He has very vulgar language, I’m so glad my daughter was not here to witness it. He was very rough with the materials, that I paid over $600 for and then at the end says I only get five. I’m like you only get $30 for five hours. That makes no sense, trying to tell me to cancel the other guy pay him what that would’ve been and then when I get my credit, Venmo him more money. Horrible will never do again in my life, there’s something to be said for ordering from a store!! DO not use the service!!

Developer Response ,

Hi there, We're disappointed to hear about this. It's important to us that we make the platform better for both customers and professionals. We kindly ask that you contact our customer service team at support@handy.com so we can look into your concern to further assist you. Best, Wryxl, CX Team

App Privacy

The developer, Handybook, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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