IDEXX VetConnect® PLUS 12+

Handy, but missing some features

This does a good job of displaying recent Complete lab work. That brings up the first problem, if one of the submitted tests takes days, you won't see any evidence of your submission until ALL are complete. I guess you'll be revisiting the web interface anyway! Next, the web interface gives you all the nice trending data, guess they couldn't agree how to do that. Now if they could fix those problems...

Give us back the ability to email clients!

“Improvements” on an app should not take away options. Prior to upgrades, this app gave you the ability to email clients directly results and document that communication for future reference. Since a few updates, that ability is gone and when you go to send the results you will only be able to send to your recent phone contacts. I’ve contacted support multiple times and zero response, multiple “updates” since then that do not include reinstalling this feature. Maybe there was a legal issue with sending through the app directly to clients, but I wouldn’t be able to speak to that because I’ve never had a callback to our clinic regarding this issue.

Less than useless

This app WAS useful for looking at lab work results on the fly, especially when trying to keep tabs on time-sensitive cases. However, the rewrite is absolutely terrible and makes the app cause more trouble than it’s worth — a complete time waster.

No normal values. They used to be there. That are since removed. Why?!

Also, once opened from the app, the results cannot be marked as unread, which used to be handy to allow internal communication with the staff to ensure follow up communication with the doctors and clients.

App is slow, awkward, and very disappointing. No fix in sight after complaining about this immediately following the launch of the “new” app we were forced to download. Software is not Idexx’s strong suit.

Developer Response ,

Thank you for your feedback and we apologize for your frustration. We recommend for now that you log into the web version of VetConnect PLUS from your iPad at www.vetconnectplus.com, and we hope to have a solution in place for landscape mode in the near-term. We are also currently investigating the app to web browser issue you’ve uncovered.