AirEuropa for mobile 4+

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Terrible experience

We had a flight Miami-Madrid and we were unable to do the check in online because as per the customer service representative they wanted to see our passports at the Miami airport, when we got to the airport (timely)we found out that the flight was oversold and we were placed on standby even though we bought our tickets 6 months in advance, the airport agent made us wait a long time to come and tell us that the supervisor was really nice and was able to find us a spot on that plane because we were supposed to wait to the next day flight, but we were placed on totally different rows and all in middle seats, they refused to help us changed seats and we had to travel for more than 8 hours totally far from each other, the agents told me that was my responsibility to talk to the passengers next to us to exchange seats and of course no one wants to leave their families or travel for 8 hours on a middle seat, I wrote a message on messenger to the airline and they apologized and said that they were sending the information to another department and still no one contacted me. Terrible experience for a long flight!

Developer Response ,

Hi A. Perafan, we are sorry to hear that your experience was not satisfactory.
We would like to remind you that this channel is only for queries about the App and its functionalities.
For other queries you can contact our Customer Service Center here: https://www.aireuropa.com/es/en/aea/customer-service.html.

Quite bad

App does not retain your flight information when adding a fight to My Trips, you must reenter the flight information every time to view it. Could not add boarding pass to wallet, only resulted with a constant error. Download pdf option for the boarding pass never downloaded a usable file. Had to go to the website to add boarding pass to wallet. Recommend programmers look to the KLM to see how a truly good app should work. But really no surprise. For as long as I can remember Air Europe has never truly gotten their app act together.