Gate Sentry 4+

I’ve used this app for years. It does it’s job, but is super annoying. Some very minor software tweaks would make a huge difference:
1) Allow for special characters and spaces in the names. this would allow me to put both a husband’s and wife’s name on the same line (if I don’t know who is driving through the gate). Also allow for hyphenated names, and those that may use an apostrophe. It’s insulting that an app dictates how a name should be written. many people have two part names with a space.
2) The temporary date feature doesn’t work very well. When I put in a date the scroll often jumps to another day, and when it saves it lands on another day. It’s just very glitchy. I think it would be better if it weren’t a “scroll” and maybe use a calendar to click the date. Capturing the correct temporary dates is very glitchy and annoying and wastes time.

We live in a guard gated community. We find this app to be reliable and helpful. While generally polite, the “guards” provide very little actual security, and are more like gate attendants. Security protocols do not appear to be consistent and guards seem uninterested in assisting when there is a security concern and instead routinely refer people to contact the police no matter the reason. With respect to routine operations, the gates are often wide open for no apparent reason. Also, it is infuriating when a visitor goes through the resident lane and everything backs up. The guard should require them to circle around and go through the visitor lane. Most residents of this community do not feel that we are getting our money’s worth from this “security” company.

We live in a gated community and aren’t very happy with some of the security guards you have working for you. Sometimes they do what there supposed to and sometimes they just let anyone in. I had a visitor come in a few times and they never checked there ID or asked where they were going and just let them in. Our HOA pays a lot for security and we should feel safe where we live.