Mobile Facilities by RealPage 4+

Becoming better

After this last update it seems to be running way better now. Thanks for stopping the inspection tab from loading 1st. Everything is still cluttered together. Would be nice to assign colors to specific tasks/work orders. And make readies are unorganized. Wish I could change the order in which they are listed. More customization would be nice. Need a notes area for internal maintenance use only. Also would be nice if I could see history of the unit without having to go to a desktop. I also wish I can change the categories in make readies by unit. Most of them are a waste of time for me. I really do like the time Recording though, that's a big help. All and all it's gotten much better but could be great.

App is not working properly

I have tried to reinstall my app 3 times and it will not properly record time nor will it go to the close menu that allows me to properly close tickets. Also in the record function time jumps sporadically (jumps from 1 sec, to 3, then back to 1, etc). As of right now I can not close work orders

Developer Response ,

Hello, thank you for your feedback. This is not common behavior with the app and we'd like to be given the opportunity to investigate your case. Can you please call us at 800-704-0154 or submit an online Support Request Form (https://www.realpage.com/support/#support_request_form)?

App Keeps getting worse

Unfortunately I can’t rate the app zero stars. I would if i could, one star is the lowest we can go. It was supposed to free up time. I liked it better when we would “old school” complete work orders on paper. And I’m a techie nerd.

It’s slow, there have been instances where I’ve stared at the spinning wheel of going nowhere for 10 minutes only to be told that sync failed, please contact real page support.

Work orders don’t always clear out and three of us can be sitting in the office and have 3 different amounts of work orders displayed after we all synced over the same wifi.

Assets take forever (well it seems like it) to sync up. Spin, spin, spin!

You can’t go back and put the starting time in, if you had started a job and forgot to hit the start button. Which gives incorrect production times. I’m sure I lose an hour out of my day every day staring at that spinning icon.

I’m sorry....but that spinning icon followed by the “failed to sync” polio sometimes makes me consider homicide, especially if I just had to deal with a nasty, ignorant resident!