MyVanilla 4+

Literally the worst prepaid card ever. I had put $395 on card to pay a bill, downloaded the app, got it all set up and was never able to log in again. Called to make my bill payment for $385 and it declined with insufficient funds. Tried to get into app to no avail, tried calling customer service, not able to get through so thankfully my car loan service kept running the card until we got to the amount that would go through. $380 finally was the winner. Well my question is where did that other $15 go? I added up all the fees and could not get any where near the fees associated with not having made any purchases with it yet. So the card I just received in the mail with my name on it has already made it to the trash! I highly recommend no one gets this card. I also live in a small town and spoke with management on where I purchased the card and suggested they rid themselves of these cards. I surely hope they do. Netspend I used to use years ago and they were great. I highly recommend Netspend!!

So I purchased this card at rite aid to pay a bill . I registered it then when I went to activate it , it said wrong user data . I contacted customer service and they asked me about 100 questions. My social , birthdate , addresse , mother’s maiden name . I even had to fax them the front of my social security card . They couldn’t verify my identity as if I don’t exist or I was lying . After several days and several calls they finally told me I had punched in a different digit on the registration for my social . I did everything carefully and don’t think I made a mistake on my social . So now they have my card on hold after loading it with 100 dollars I can’t even pay my light bill like I was supposed to . I thought this card would make it easier to pay my bills but it just made everything worst . Don’t waste your time with this card. They false advertise saying you can use the card right away but it takes several days to use 3 to 5 days and I’m still waiting after a whole week. 0 stars good for nothing customer service.

Don’t you ever think to buy gift card from Vanilla! It’s the biggest scam! Horrible absolute HORRIBLE CUSTOMER SERVICE!! Holding the phone for HOURS!! Listening that garbage music, and every minute..”please remain on the Line until the next representative !!!” And of course the $100 gift card was not used once! But I was holding the line the total of 4 hours if not more! Filing a fraud over a month ago. That was the first time I was planning to use this card.. on a gas station.. then and there the card informations was stolen, and couldn’t even use the card for gas. Then for curiosity I did checked the balance, and instead of $100, my balance was $28.🤔????? So the card was used for Target online purchase. Filed a case, and ever since. No response, no card, no money! HORRIBLE! Do not buy this for anyone, unless you want to give a headache to your family or friend..