LawnStarter for Providers 4+

It’s a good way to fill in schedules but if you are an actual established business like we are, you have to account for doing things like employees do like checking in, sending pictures, waiting 3-5 days for your money, very inconvenient when you are trying to get more services or suggesting. Customers in the app don’t take you seriously but will pay you when you do a good job… sometimes. Sometimes you can give them more than they asked to help them and you get crapped on or cancelled for no reason. Speaking of that, if you cancel a schedule or reschedule, you get points knocked off.. that’s not business class to me but oh well, business is business. Prices are lower than usual and as a business it can hurt rather than help so be careful. I don’t know if the app hijacks money off the top but take it as you see it. Be ready to start asking for more money because customers leave sour elements like major overgrowth.

I became a service provider with the app, first week went kinda smoothly. But then the app began to fail left and right. You need to upload before and after pictures for everything. Not an issue to do, but and issue to actually upload them. The app won’t accept uploading pictures, the app won’t let you submit bids for jobs. While that is all going on they penalize you for being late on your submissions. Went from a tier 1 provider with an excellent rating, to a week later take 2 ans my rating plummeted. None of which was in my control. If the app worked like they keep saying it’s going to then I wouldn’t have a problem. But the fact that they are penalizing you for issues that land and fall on their end is absurd. Can’t even begin to explain how much of my free ans unpaid time I spent emailing back and forth with the service representatives. Bottom line is they kept telling me after talking to them that the app would be fixed, when I would just encounter the same issues as before, with nothing being fixed. All the app did was penalize me for their issues ans sully my businesses name locally in the process. I might be willing to change this review if they ever get their ducks in a row, but I’m not holding my breathe on that one. Good luck to anyone that wants to work using this platform, expect to waste your time and not being paid to help develop their broke AF app.

Started providing services w/ LawnStarter and the app constantly crashes when uploading before and after pics. Adds a lot of time to route and have had to call customer support a LOT to help with yards that are already done due to overbooking on the marketplace. Pretty long hold times when I call pro support BUT when I get online, they are very helpful.

Also, I had met 100% of my services scheduled and took a big hit when I had to reschedule due to lightning and rain (customers first service and they were completely fine rescheduling due to the weather). I think this is a fundamental flaw in the rating system as it encourages providers to complete jobs when yard conditions aren’t great AND in unsafe conditions. If they could work out the kinks, it could be a great app. Still pretty good tho